Zoho Desk is a powerful Intercom alternative for sales-oriented teams. Zendesk is an advanced customer support platform with a wide range of features. Now let’s take a closer look at the features that make Zendesk an Intercom alternative. Finally, Qpien’s effective reporting features allow you to monitor the intensity of both customer traffic and support teams. Launched in 2011, Intercom is a leading software that helps teams improve customer engagement and provide active support to customers.

This makes moving essential data to a different help desk even more puzzling. Highlight new, critical or undiscovered features to drive deeper engagement. ????Your team implements settings, our team guides and trains your admin(s) through guided sessions. ???? Top-tier consulting, implementation, web dev, and training support services. Deliver support that is fast, personal, and scalable with Fullview. Get to a resolution faster by switching to voice calls and share your screen – without switching to another platform.

Advance Your Zendesk to Intercom Import with These Options

But with perks like more advanced chatbots, automation, and lead management capabilities, Intercom could have an edge for many users. Intercom’s chatbot feels a little more robust than Zendesk’s (though it’s worth noting that some features are only available at the Engage and Convert tiers). You can set office hours, live chat with logged-in users via their user profiles, and set up a chatbot. Customization is more nuanced than Zendesk’s, but it’s still really straightforward to implement. You can opt for code via JavaScript or Rails or even integrate directly with the likes of Google Tag Manager, WordPress, or Shopify.

Plecto is a dashboard software that allows you to build customizable dashboards using data that you collect in Intercom. Some of the categories of data you can import and organize into dashboards include comments, average customer reply times and events/activities. The dashboards you build using Plecto also sync up with Intercom, meaning they’re updated in real-time, so you’re always working with accurate information.

Intercom or Zendesk: Voice and phone tools

Once stored in the Panoply Smart Data Warehouse, your Intercom data can be extracted, explored, and analyzed with all of your other data sources. Analysts can generate reports from within Panoply, and run queries and analyses immediately. Panoply makes it easy to learn more about your customer communication habits, purchases, and product usage behavior, all from within one end to end data management platform. We need a solution that allows whoever picks up the chat or phone to quickly see the history of that customer, their request, notes, and the status of their order. We need a powerful chat tool that can enable immediate engagement, have some basic automation, and allows users to drop in.

Team inboxes aggregate tickets applicable to the whole team–or a specific department–that any agent can address. Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

Zendesk Design

You can also set up interactive product tours to highlight new features in-product and explain how they work. Zendesk’s Help Center and Intercom’s Articles both offer features to easily embed help centers into your website or product using their web widgets, SDKs, and APIs. With help centers in place, it’s easier for your customers to reliably find answers, tips, and other important information in a self-service manner.

However, reading the reviews, it’s probably more accurate to say that Zendesk is “mixed” on customer support, whereas Intercom doesn’t have a stellar record. Although many people tout it as the solution for large businesses, its bottom pricing tier is a nice entry for any small business looking to add customer service to its front page. If a customer wants to show you something on their screen or have you cobrowse with them so that you two can fix issues collaboratively, they won’t be able to do that in Intercom.

Plecto – automation and integration

Operation is executed in a cloud automatically on schedule or manually at any time. All personal information you provide to us will be kept strongly confidential and far from curious eyes. Be assured, your passwords and other private information will be safe and sound. You won’t get stuck looking at your monitor and waiting for the progress bar to go forth. Continue running your business as though it’s a usual workday.You don’t need to waste hours to regulate every stage on your own. However, vendors mostly don’t want to spend their own personnel to assist you switch from their system to another one.

Whether you’ve just started searching for a customer support tool or have been using one for a while, chances are you know about both Zendesk and Intercom. The former is one of the oldest and most reliable solutions on the market, while the latter sets the bar high in terms of innovative and out-of-the-box features. They also have an integrated capability where you see everything related to the one customer in one spot – all their interactions with you, and can move the customer through your custom stages. If you do go with ActiveCampaign, I HIGHLY recommend that you take their paid training.

Support Capacity: Who Can Deliver the Goods?

With its excellent app ecosystem and native functionalities, companies can create a truly personalized tool that does exactly what they need it to. Zendesk is one of the most widely known help desk tools out there. Check these 7 Zendesk alternatives that will help you improve your customer support, sales, and marketing. To sum up this Intercom vs Zendesk battle, Zendesk is a great customer support oriented tool which will be a great choice for big teams with various departments. Intercom feels more wholesome and is more customer success oriented, but can be too costly for smaller companies. Integrating Intercom with Zendesk ensures you have all the context you need to solve support issues quickly, with live customer data from Intercom right inside Zendesk.

• Additionally, the live chat tool has a wide variety of features to offer such as automation, canned response, and personalization.
• Still, for either of these platforms to have some email marketing or other email functionality is common sense.
• The debate rages between WooCommerce, Shopify, Magento, and BigCommerce for best ecomm platform — we’ll help you find the best one for you.
• Zendesk also offers digital support during business hours, and their website has a chatbot.
• The purpose of this software for businesses is to get maximum benefit for the money they pay.
• However, you can connect Intercom with over 40 compatible phone and video integrations.

With Panoply, your data has the power to transform your business. Panoply prepares your data into easy-to-analyze tables and connects to all popular BI tools and analytical notebooks. From the executives to the analysts, everyone will metadialog.com have the most up-to-date data and the insights they need to drive your business forward. Agents can participate in forums and turn forum posts into tickets; they also can turn community-post replies into articles for future customers.

Zendesk vs Intercom: Help Desk Software Comparison

Leave your email below and a member of our team will personally get in touch to show you how Fullview can help you solve support tickets in half the time. Book a free demo to learn how to integrate your Intercom Articles with Lingpad or with the help of our knowledge base articles. An agile Intercom integration that helps you deliver an exceptional self-service experience in any language with optimal efficiency.

Intercom recently ramped up its features to include helpdesk and ticketing functionality. Zendesk, on the other hand, started as a ticketing tool, and therefore has one of the market’s best help desk and ticket management features. The main idea here is to rid the average support agent of a slew of mundane and repetitive tasks, giving them more time and mental energy to help customers with tougher issues. Because of the app called Intercom Messenger, one can see that their focus is less on the voice and more on the text.